What can I do if I have trouble processing my purchase?

If your purchase fails to go through, here are some tips that may help:

Contact your card provider

One of the possible reasons is that your credit card has expired, or maybe your bank has decided to cancel the transaction in accordance with their internal fraud prevention policy. In such a case, you may need to contact your bank to have your card reactivated.

Check your browser

If you are certain that your card is valid and carries sufficient funds and you still can’t process your purchase, this could be due to a problem linked to your browser. You can try these troubleshooting steps:



Make sure you are using the latest version of your chosen browser.

Empty your cache or test the purchase using an "In private" browser window.

Deactivate all browser extensions on Google Chrome, Mozilla Firefox, Safari or Microsoft Edge.

Updated on: 27/04/2021