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Client | Commandes (8)
What can I do if my order wasn’t delivered?
What can I do if my order wasn’t delivered? If you have yet to receive your order on the delivery date determined, the first thing you should do is check the shipment status. It is possible that the delivery date has changed and you weren’t notified. At the bottom of the order page, you can see the following details: name of the courier, tracking number and/or URL link for tracking and date of delivery. !(https://storage.crisp.chat/users/helpdesk/website/e38957ede75b700/image-19_tceje5.
Can I cancel my order?
Can I cancel my order? You can cancel your order as long as it hasn’t been shipped. All you have to do is send us an email explaining the reason for the cancellation. You will receive the refund of your purchase within 24 to 48 hours of the cancellation request. However, if you wish to cancel an order after the artwork has been shipped, your only option is to request a return once you receive the artwork, in accordance with our [Return Policy](https://artogalleria.crisp.help/en/article/retur
How do I place an order?
How do I place an order? To order an artwork, you must first add it to your shopping cart, by one of two ways: 1. Add an artwork to your shopping cart via the artwork page Visit the desired artwork’s page. Once you have examined all the details provided, click on the “ Add to cart ” button to the right of the artwork. 2. Add an artwork to your shopping cart via the “Search” page
Can I have my order shipped to a different address?
Can I have my order shipped to a different address? To avoid any risk of fraud, it is mandatory to have your orders shipped to the same address as the one linked to the credit card used. If you wish to have your purchases sent to a different address, please contact us at firstname.lastname@example.org.
Is my order subject to duties or taxes?
Is my order subject to duties or taxes? Since Arto Galleria is a worldwide platform, artworks purchased can be delivered anywhere on the planet. Duty fees are determined according to international treaties and can differ greatly from one country/region to another. Arto Galleria has no control over duty fees that could be charged to you upon receiving your order. Note that any order shipped within the same country will not be subject to customs fees. If you refuse to accept to pay the du
How does Arto Galleria ensure my transactional safety?
How does Arto Galleria ensure my transactional safety? Safety and data protection is an absolute priority for Arto Galleria. That is why we have set up security measures to minimize as much as possible any concerns by both parties about the financial aspect of any transaction. Our partnership with Stripe is one of those measures. To help avoid any fraudulent orders, we use an automated system that verifies each order we receive. Our system is programmed to analyze a wide variety of data conc
How do I get the invoice for my order?
How do I get the invoice for my order? Arto Galleria acts strictly as a commercial intermediary between buyers and artists. The artists are thus responsible for all their orders. Following your purchase, you will receive a confirmation of your order from Arto Galleria, including such information as the price, applicable taxes, etc. However, since the artist is the seller, he is responsible for providing you with an official invoice with your purchase. If you haven’t received an official inv
What happens if I entered a faulty or incomplete address with my purchase?
What happens if I entered a faulty or incomplete address with my purchase? A correct and complete address is crucial to ensuring a speedy delivery. Incomplete or incorrect addresses can result in delays, since the package will likely be returned to the sender. Fees can then apply and will be charged to you in such a case. It is impossible for us to modify the shipping address once the order has been sent. Consequently, if you wish to do so, you must contact our team as soon as possible, sinc