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How do I request a return?

How do I request a return?

To request a return, a replacement or a refund of your purchase, you must send us an email that includes the reason for the return, the exchange or the refund, as well as pictures supporting the reason for this return, exchange or refund, if applicable.

For any cancellation, it will be processed within one working day. If, however, the artwork has already been sent to you, we will first have to wait for you to receive the artwork and then return it to the seller. See the steps below: What to expect after requesting a return.

If your artwork has been damaged in transit, simply follow the return instructions outlined above. To facilitate the refund or replacement process, please include specific photos of the damage and email us within 48 hours of receiving the damaged artwork.

What to Expect After Requesting a Return

Once received, your request will be processed within one working day.

We’ll email you with the pick-up date and forward all instructions and relevant documents one working day before collection (shipping labels, commercial invoices for international shipments, etc.).

You will get a complete refund (artwork value + initial shipping costs) within 24 to 48 hours after the artwork is returned to the artist.

If you chose to have your purchase replaced instead, the seller will send your new artwork once they receive the original piece.

Updated on: 10/06/2021

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