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Shipping & Returns
Client | Shipping & Returns (10)
How will my artwork be shipped?
How will my artwork be shipped? All artworks sold on Arto Galleria are shipped directly to your home. For more on your artwork’s shipment details, you should contact the artist using Arto Galleria’s messaging system. To do so, just visit the artist’s page and click on “ Contact me ”
Which carriers does Arto Galleria use to ship your artwork?
Which carriers does Arto Galleria use to ship your artwork? The choice of courier service is completely up to the buyer. (From the list of courier service selected by the artist: FedEx, UPS, Canada Post and Purolator.) Once the artwork is shipped, you will receive a shipment confirmation email stating the chosen courier, along with the tracking number and expected date of delivery. When the order arrives in your country, it will probably be transferred to a local delivery service and be
How can I track my order?
How can I track my order? Once the artwork is shipped, you will receive a shipment confirmation email stating the chosen courier, along with the tracking number and expected date of delivery. To track your order, click on the “ Track my order ” icon at the bottom of the email or access your account and visit the “ Orders ” page, which you can find by clicking on your Avatar on the top, right hand corner of the home page. Then select the order you are interested in. You will find al
How long does the delivery usually take?
How long does the delivery usually take? You can find out what the usual preparation time of delivery is for a particular artist by going to the bottom right portion of the artwork’s page you wish to purchase. You can also track your order to validate the expected delivery date. To find out how to track your order, please click here.
Should I arrange for the artwork’s pickup?
Should I arrange for the artwork’s pickup? No need to arrange anything in case of a return or a replacement! One working day before pickup, we’ll send you every required document by email: shipping labels, commercial invoices for international shipments, etc. This way, your order can be returned as promptly as possible, and you won’t have to pay a cent for shipment.
What must I do if my artwork incurred damages during shipping?
What must I do if my artwork incurred damages during shipping? Make sure to follow the guidelines as defined in the Return Policy. To facilitate the refund or replacement process, you have to include pictures of the damage and send everything back in its original packaging if possible.
What if I’ve never received my order?
What if I’ve never received my order? If 30 days after the estimated arrival date, you still didn’t get your artwork, please reach out to us on our Contact page. You can also communicate with the artist by accessing your account’s “ Orders ” section and by clicking on “ Contact ” next to the purchase in question.
Is a cancellation possible?
Is a cancellation possible? You can cancel your order at any time until the artwork is shipped. If shipping hasn’t been confirmed yet, you must send us an email that includes the reason for the cancellation to the following address : firstname.lastname@example.org
What is Arto Galleria’s Return Policy?
What is Arto Galleria’s Return Policy? Purchase returns: No Fees, No Problems! Not entirely pleased with your purchase? No worries! At Arto Galleria, you can return your artwork within 10 days of arrival, following our Return Policy. You will be reimbursed fully, including the cost of shipping and handling. If you return comes within this 10-day period, your refund request will be granted within one working day after you
How do I request a return?
How do I request a return? To request a return, a replacement or a refund of your purchase, you must send us an email that includes the reason for the return, the exchange or the refund, as well as pictures supporting the reason for this return, exchange or refund, if applicable. For any cancellation, it will be processed within one working day. If, however, the artwork has already been sent to you, we will first have to wait for you to receive the artwork and then return it to the