Why is the order “Under Review”?

As a safety measure for all our selling artists, we review potentially higher-risk orders. Such orders will be tagged as “ Under Review ” in the seller portal until a decision is reached. In the meanwhile, we ask the seller to continue holding on to the artworks in question.

We always try to complete the review within 48 hours of placing the order on hold but, sometimes, it might take longer if we need additional details from the buyer. Once this is all done, we will either approve or cancel the order.

Note: According to our policy, if your customer doesn’t answer us within five (5) working days after our review, we will be forced to cancel the order.
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