Go to website
Artist | Expedition (10)
Is it possible to sell artwork anywhere in the world?
Is it possible to sell artwork anywhere in the world? For now it is possible for you to ship in 4 different regions ( Canada, United States, Europe, Mexico).
Who is responsible for delivery?
Who is responsible for delivery? Arto Galleria is responsible for coordinating the delivery of the artworks. However, it is the buyer who bears the delivery costs, unless the artist decides to offer, at his own expense, free delivery of his artwork to one or more countries. **Note: **The artist has the responsibility for packaging its works of art properly to avoid breakage during transport. For more information, please read our [Packing Guide](https://artogalleria.crisp.help/en/article/h
How can I package my artwork to avoid damages during delivery?
How can I package my artwork to avoid damages during delivery? Packaging Guideline Please note that you are entirely responsible for packing your artworks properly to avoid any breakage or damage during transport. This packing guide will only serve as a reference and a reminder to pack your artworks as safely and as professionally as possible. The materials used can be found at many packaging and art supplies
How can I offer free shipping on certain artworks?
How can I offer free shipping on certain artworks? Some artists may want to offer customers free shipping on certain artworks. If you are one of them: Go to your " Arto Galleria Pro " account. Click on the " Artworks " section. Select the artwork you want to offer free shippi
Who's responsible for coordinating the delivery?
Who's responsible for coordinating the delivery? It's Arto Galleria who is responsible for coordinating the artworks' delivery. However, it's the buyer who must take care of shipping costs, unless an artist decides to offer free delivery of their artwork, at their own expense, to one or more countries. Note: Artists bear the responsibility of packaging their artworks properly to avoid breakage during transport. For more information, please read [How can I package my artwork to avoid dam
Who's responsible for shipping costs?
Who's responsible for shipping costs? The buyer is the one responsible for shipping costs, except if an artist decides to offer free delivery of their artwork to one or more countries, at their own expense, in order to increase their sales volume. Note: Arto Galleria is responsible for coordinating the delivery of its artists' artworks. See also: [Who's responsible for coordinating the delivery?](https://artogalleria.crisp.help/en/article/whos-responsible-for-coordinating-the-delivery-
What if I can't complete the order at the moment?
What if I can't complete the order at the moment? If for one reason or another, you cannot fulfil the order at the moment, please inform the buyer about the situation, before accepting the sale. You might be able to save the sale and arrange for shipping later. In order to communicate with your customer, please read How do I contact a customer after a purchase? You can also decide to simply ca
What else do I need to do once my order has been shipped?
What else do I need to do once my order has been shipped? It is of prime importance that you " Mark an order as shipped " as soon as it has been dispatched. This way, the customer knows that the artwork will arrive soon. Moreover, it will take the order off your pending list and you will stop receiving Arto Galleria’s automated emails reminding you to ship the artwork. Here is how you must mark your order as shipped: Go to the “ Sales ” tab in your artist page. Select the
How do I mark my order as shipped?
How do I mark my order as shipped? Here is how you must mark your order as shipped: Go to the “ Sales ” tab in your artist page. Select the order you have shipped that is still marked as “ Pending ”. Click on the “ Mark Order as Shipped ” button. This will automatically send an email to the customer to inform them of the shipping details.
What if the delivery has been severely delayed?
What if the delivery has been severely delayed? In the case of a major delay, a customer might want to get reimbursed for their order. If the package has still not arrived within 30 days of the expected date of arrival mentioned in the shipment confirmation email, our Return policy allows customers to ask for a refund. Sometimes, an order can incur a major delay because of unforeseen circumstances or events that are out of
What happens when the customer's order is lost?
What happens when the customer's order is lost? If a package was lost in transit, Arto Galleria will assume full responsibility. The customer will be reimbursed and the artist will be compensated with an amount equal to the artwork's value. Please note: Packaging costs are not refundable.
Why is the order “Under Review”?
Why is the order “Under Review”? As a safety measure for all our selling artists, we review potentially higher-risk orders. Such orders will be tagged as “ Under Review ” in the seller portal until a decision is reached. In the meanwhile, we ask the seller to continue holding on to the artworks in question. We always try to complete the review within 48 hours of placing the order on hold but, sometimes, it might take longer if we need additional details from the buyer. Once this is all
Where can I see my customer’s shipping address?
Where can I see my customer’s shipping address? Login to your artist profile and go to your “ Dashboard ” on Arto Galleria Pro. Go to “ Sales ”. Select the artwork for which you want the customer’s address. You will also be able to click on " **Contact the buyer **" to contact the client directly.
Why is the shipping address not on the order page?
Why is the shipping address not on the order page? If the buyer’s address is missing from the order page, that could mean one of two things: Our reviewers are analyzing your order. The address will show up when the review is over and the order is approved. The order only conveys information about the initial deposit of a commissioned artwork order. The address will be written on the order page when it is time for the customer’s final payment.