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Returns & Refunds
Artist | Returns & Refunds (5)
What happens if my artwork is returned?
What happens if my artwork is returned? Arto Galleria offers a within 10 days to ALL its customers when they are not entirely satisfied with their purchase. In the event of a return, Arto Galleria will communicate with the buyer so you can coordinate the logistics of returning the artwork. Arto Galleria will subsequently reimburse the purchase and delivery costs to the customer if, based on our investigation, the reason for the return is attributable
Must I arrange and/or pay for one of my artworks’ return?
Must I arrange and/or pay for one of my artworks’ return? No. Thanks to our FREE 10-day return policy, Arto Galleria ensures your artwork’s shipment back to you at no cost, as long as you have followed our company’s shipping policy. This applies no matter what the customer's reason for the return was. See Arto Galleria's Packaging Policy.
Must I honour all return and refund requests for my artwork?
Must I honour all return and refund requests for my artwork? Any unsatisfied customer can take advantage of Arto Galleria’s FREE 10-day return policy. Reasons for such a request can include: The buyer changed their mind. The artwork does not correspond to what was presented on our website. The artwork incurred damages before reaching its destination or arrived much later than initially stated. It is important that you, the artist, honour return requests for all of your customers. The
What does Arto Galleria do in the case of a customer return request?
What does Arto Galleria do in the case of a customer return request? If a customer has a change of heart about their purchase, he will have to contact Arto Galleria. Arto Galleria will then take care and will coordinate the shipping of the artwork to the artist. Arto Galleria will also pay for the return of all art pieces under Arto Galleria’s sitewide 10-day free return policy. Customers should return the unwanted artwork in its original packaging (or better). We cannot be held responsibl
How do I manage my return address?
How do I manage my return address? Once a return request has been granted, you will get an email from us asking you where you want the artwork to be returned. This information will also need to be on the website in case you are unable to respond immediately. To add or modify your return address: Access your “ Arto Galleria Pro profile ”. Go to the “ Artist profile ”