This article is also available in:
What if I can't complete the order at the moment?

If for one reason or another, you cannot fulfil the order at the moment, please inform the buyer about the situation, before accepting the sale. You might be able to save the sale and arrange for shipping later. In order to communicate with your customer, please read How do I contact a customer after a purchase?

You can also decide to simply cancel the order by clicking on " Cancel sale " or by contacting us directly.
How do I cancel a client's order?
Was this article helpful?
Thank you!